Samsung – Samsung Galaxy S4 issue with Display – Samsung Galaxy S4

I had my Galaxy S4 only 13 months and suddenly got my screen freezed and nothing is working, I had issues with my speaker and touch earlier. Then I sent my phone to warehouse for repair which is under warranty, after 2 days Samsung support team comeback with $160 repair cost. There is no scratch on the screen and they are saying it’s got damaged for In proper usage.
And the people in the Customer Relationship center are not listening what the customer is saying all the time they are saying The unit is out of warranty by condition.
I want to escalate this to the management level
Please help me furthe

Additional information about this complaint about Samsung may be obtained from the author.  The author has the choice of leaving additional contact information and further identifying the person or company complained of.  If the author provided the information, it could be found below:

Contact information:
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Offender: Samsung
Country: USA
Category: Construction & Repair

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