Samsung – Samsung new HDTV & Note 3 damaged after update

I bought a new Samsung UN55-6300AFXZA and NOTE 3 in February 2014. The NOTE 3 was great for 1 month then a forced OTA of Kitkat corrupted the phone causing a multitude of issues. Then a forced update was sent on October 9,2014 to my Samsung HDTV corrupting the PCB Main Assay Board. The picture turned pink. When I asked their e-remote tech service what the service menu default settings and what the letters/numbers indicated, they either had no clue or refused to say telling me I didn’t need to know. They were changing settings in the service menu of my HDTV and I do need to know what they are doing. I asked what the default service menu front color U-T-CL-M61 stood for and they acted like I was asking for top secret government info. It took 2 years to find out my Note 1 purchased in 2012 had been damaged the day I bought it by the person who set it up at AT&T. Now 2 Samsung products bought in arly 2014 were extremely damaged by the first update. I will never buy Samsung products again.

Additional information about this complaint about Samsung may be obtained from the author.  The author has the choice of leaving additional contact information and further identifying the person or company complained of.  If the author provided the information, it could be found below:

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Offender: Samsung
Country: USA
Category: Construction & Repair

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