Lumber Liquidators – Lumber Liquidator Closeout was Damaged Non-Installable Flooring
My husband and I visited a Lumber Liquidators store on 10/25/14 in response to an advertisement. The advertised “deal” was already gone, and we were given a sample of flooring that was a close out. I was told the flooring was first quality with a 25 year warranty, discounted to $. 99/SF because it was a closeout. The sample looked good, and I paid for 1135 SF with a credit card.
After they ran my credit card, I was also given a “standard” invoice to sign which stated the flooring was a closeout and could not be returned. Two days later we picked up the flooring, and when we started opening boxes, we realized it had all had water and other damage and the pieces would not snap together. We took unopened boxes back to store, and the store manager agreed it could not be used, but refused to take it back or give us any credit. I contacted the corporate office and got the same reply. It seems to me like bait and switch – show a good sample and then provide you with damaged goods.
The product was manufactured more than a year before our purchase, and evidently not stored in a humidity free space or we were sold “returns” from other customers that the store manager knew could not be installed.in any case, the product did not match the description of what we were told we were purchasing.
As of December 4th, Lumber Liquidators has not responded to this posting or to the complaint filed with the BBB.
Additional information about this complaint about Lumber Liquidators may be obtained from the author. The author has the choice of leaving additional contact information and further identifying the person or company complained of. If the author provided the information, it could be found below:
Author: Contact with Author
Offender: Lumber Liquidators
Address: 3000 John Deere Rd.
Phone: 18003664204, 18004273966
Category: Construction & Repair