Direct Energy – Sneaky bait and switch tactics
I DO NOT recommend this company. They are sneaky and offer you a good initial rate intending to later.
I locked in a one year gas rate after previous winter rates were high, but their rate turned out to be only marginally better than local utility (maybe 3%).
But here’s the real kicker. After one year when it came time lock in a new rate it took them about 2 months to effect the new rate and for one month they defaulted me to their “YOUR SCREWED” rate which was about 50% higher than going rates. They also don’t notify you need to renew your rate well ahead of time hoping they can over, which is how they make their money.
I went back to local utility and my rate is about 20% lower than what they offered and I don’t have to worry about renewing rates yearly or getting shafted by them.
Additional information about this complaint about Direct Energy may be obtained from the author. The author has the choice of leaving additional contact information and further identifying the person or company complained of. If the author provided the information, it could be found below:
Author: Contact with Author
Offender: Direct Energy
State: Michigan City: Southfield
Address: 12 Greenway Plz Ste 600
Category: Construction & Repair