Ae Factory Service – Incompetent employees and a total waste of time
Samsung sent A & E to our home to repair our washing machine. I waited 1 week for the first appt.
The tech said I needed a new drum, motor and clutch but he had to order all of them. We waited 1 week for the same tech to come install them. He said everything was good to go, but not to use the machine for a couple of hours. I ran it later that day and had the same issue.
I called and reported that nothing had been fixed and they made me wait 3 weeks for another appt. After 3 weeks, a different tech came out and said I need a different part and he would have to order it. 1 week later a 3rd tech comes out to install the part, tells me it’s not what I need, and that I need another $450 worth of parts that he’ll have to order. NO THANK YOU!!!
They would have had me spend more to replace all these parts than the machine cost new. Our family of 5 had been without a washing machine for over 5 weeks at this point.
This company is full of incompetent employees and their customer service is a joke. As someone else said, RUN, RUN FAR AWAY
Additional information about this complaint about Ae Factory Service may be obtained from the author. The author has the choice of leaving additional contact information and further identifying the person or company complained of. If the author provided the information, it could be found below:
Author: Contact with Author
Offender: Ae Factory Service
State: Texas City: Katy
Address: Customer Relations
Category: Construction & Repair